Social Safety launched a nationwide 800 quantity in October 1988. At present, our brokers reply greater than 28 million telephone calls a 12 months. Our new phone platform makes it even simpler to attach with us.
Why use our 800 quantity?
For greater than 35 years, our toll-free quantity has been a straightforward option to contact Social Safety with out the necessity to journey to a native workplace. Our nationwide 800 quantity – 1-800-772-1213 – lets you entry data and providers with only a telephone name, saving you money and time. It’s particularly useful should you reside in a rural or distant space, have restricted mobility or transportation points, or juggle a busy schedule.
For many individuals, the quickest and most handy option to conduct enterprise with us is on-line at www.ssa.gov. Should you can not or desire to not use our on-line providers, our enhanced phone system provides new options that permit us to higher serve you – whether or not you’re calling to replace your private file, test on the standing of an utility or enchantment, or request a alternative Social Safety card.
Our improved Name Again Help function saves your house in line with out you having to attend on maintain to talk with a consultant. Which means you’ll be able to go about your day till a consultant returns your name.
Our 800 quantity provides providers in English and Spanish and interpreters in additional than 200 languages and dialects. Our free interpreter providers guarantee most callers can entry data and providers within the language they like.
We additionally proceed to supply teletypewriter (TTY) providers for people who find themselves deaf, hard-of-hearing, or have issue utilizing a conventional telephone.
Wait occasions on our nationwide 800 quantity are longer than we wish, primarily due to hiring and staffing challenges. We’re labored onerous to scale back wait occasions and have lower the common wait practically in half – from 24 to 13 minutes. We’re placing into place new know-how and enterprise practices so we will shorten wait occasions much more and enhance the client expertise. By the tip of fiscal 12 months 2025, our aim is to reply our 800 quantity calls inside a median of 12 minutes.
Lowering name wait occasions is one among Commissioner Martin O’Malley’s prime priorities, and he’s dedicated to offering the general public with immediate and dependable service. Our new telephone platform is a significant step ahead. To be taught extra about our efforts, go to our 800 quantity efficiency webpage.
When are you able to name Social Safety?
To talk with a Social Safety consultant, please name 1-800-772-1213, Monday by means of Friday, 8:00 a.m. to 7:00 p.m. The most effective occasions to name are early within the morning, later within the week, and later within the month when wait occasions are usually shorter.
Our automated phone providers can be found 24 hours a day and don’t require you to attend to talk with a consultant. You’ll be able to request the standing of a declare, a profit verification letter, an SSA-1099 tax abstract, and extra. It’s also possible to hearken to informational messages about a wide range of matters.
Please let others find out about enhancements to our nationwide 800 quantity and share on social media.
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