SmartDriveMX2+ Faces Second Security Recall

For the second time in lower than two years, the businesses behind the SmartDrive MX2+ have recalled a crucial element of the favored power-assist gadget because of security considerations. On Jan. 14, Permobil and Max Mobility introduced a nationwide recall of the SpeedControl Dial used with the SmartDrive MX2+ after figuring out an issue with the printed circuit board that controls the unit.

In keeping with the recall, points embody failure of the SmartDrive to totally cease, even when the SpeedControl Dial is within the off place; unintended activation of the SmartDrive unit; surprising lack of energy; and failure to start out.

Within the recall announcement, Max Mobility/Permobil reported 646 complaints and a minimum of three severe accidents. Affected SpeedControl Dial house owners are eligible for a redesigned alternative unit for gratis.

The recall is particularly regarding as a result of Max Mobility/Permobil introduced the SpeedControl Dial as one of many options to a earlier security challenge that led to a separate recall solely 19 months in the past. New Mobility reported on issues with the software program within the watches used to manage the SmartDrive by way of Bluetooth. A number of customers complained that the SmartDrive did not disengage or reply to the Bluetooth controls. In Could 2023, Max Mobility/Permobil acknowledged the issue and recalled 6,196 models.

Max Mobility/Permobil prompt the SpeedControl Dial, which mounts on the wheelchair and doesn’t depend on Bluetooth, as a safer different. Max Mobility/Permobil additionally stopped promoting the PushTracker watches, although it did proceed to assist Bluetooth management on iOS and Android watches.

Audra Watt, vice chairman of promoting for Permobil Americas, says the difficulty with the SpeedControl Dial was associated to materials within the circuit board. “That’s why there’s a whole lot of variability,” she says. “We’ve seen some individuals haven’t had a problem in any respect, after which some individuals had a problem nearly instantly. It’s very wear-dependent.”

Max Mobility/Permobil stopped transport the models in December. Watt says the corporate is assured it has mounted the difficulty and began transport mounted fashions in mid-January. Watt was unable to offer a precise variety of recalled models, however stated “it’s a minimum of a number of thousand.” She says anybody who acquired a SpeedControl Dial between August 17, 2023, and November 21, 2024, ought to exchange it, even when it’s at present working.    

When you’ve got bought a SpeedControl Dial, you’ll be able to request a alternative by way of a web based portal (https://hub.permobil.com/smartdrive-scd-voluntary-field-action) or by telephone by contacting the Max Mobility/Permobil technical assist crew at 800/736-0925 (M-F, 8 a.m. CT to five p.m. CT).